SHIPPING & DELIVERY
You will receive an email with tracking information when your order has shipped. We will also email you to notify you of any backorder or delay. If you need to get in touch with us about your order, please call us at 917-651-1758 or use our contact form. You can also check My Orders for shipment and tracking information.
We ship most orders from our North Texas warehouse via UPS, FedEx or USPS. Orders are processed, shipped and delivered Monday - Friday. The daily order cutoff time for same-day shipping from our warehouse is 2:00 pm Central time. Once your order ships, Ground delivery to the continental US will take 1 to 5 business days, depending on the warehouse and destination locations. Saturday delivery, couriers, will calls and other special arrangements can be made by request; please contact us for details.
Drop-Shipments: Drop-shipments are shipments sent directly to you from the manufacturer or from one of our national suppliers. We use this method to offer you the broadest selection of products at the lowest prices. For this reason, you may receive your order in multiple shipments, and we'll keep you informed via email on the status of each package. Extra handling fees will sometimes apply for drop-shipments in rush situations.
Residential Shipments: Signatures are often required on residential shipments, and this requirement is usually left to the carrier's discretion. You may request "no signature required" at checkout, but we will not accept liability for lost or stolen packages left at doors. UPS and FedEx will attempt delivery three times before returning the package to sender.
Free Ground Shipping: We offer free Ground shipping on most items priced over $99 that are ordered online and shipped within the contiguous U.S. (Alaska, Hawaii, APO/FPO/DPO addresses and U.S. territories are excluded). On items that don't qualify for free shipping, the shipping charges are determined by package weight and dimensions, origin / destination locations, and value. Packages do occasionally get damaged in transit, so for your protection and ours, we insure all shipments for their full value. If a "free shipping" item is returned or cancelled after it ships, the cost of shipping will be deducted from your credit or refund.
All shipping costs figured at checkout are estimated. We have made every effort to calculate them as accurately as possible. However, due to the sheer variety of products we offer, the shipping calculator will occasionally estimate high or low. We will email you with corrected shipping charges if necessary and request confirmation from you before proceeding.
Rush Shipping: Expedited shipping options are available from UPS and FedEx. Available methods include 3-Day Air, 2-Day Air, and Overnight. Weekends and holidays are not counted as days in transit.
Oversized Shipments: Dimensional weight applies for some of the bulkier items we sell, like loudspeakers and acoustical foam. On average, the shipping charges are higher for these products, and they sometimes require special shipping arrangements. We will contact you if necessary to determine the most economical and effective shipping method in these situations.
Third Party & Freight Collect Billing: We can usually bill freight charges to your UPS or FedEx account if you provide your account number in the Comments field at checkout. If your order is drop-shipping, we will forward your request to the shipper. Due to circumstances beyond our control, we cannot guarantee that any third party or freight collect billing requests will be honored.
Please Note: Shipping charges for Net 20 customers and/or orders placed by phone may be invoiced and/or charged to your credit card separately.
Please inspect your package(s) for damage upon arrival, and be sure to note any obvious damage on the freight carrier's paperwork before signing for your shipment. If any part of your shipment looks significantly damaged, you may refuse delivery. The damaged package will be returned to us and we will send you a replacement. If you refuse delivery, please contact us at 917-651-1758 to request an RMA Request Form to begin the replacement process.
If you are unable to refuse delivery, or if upon opening your package you notice any concealed damage, please save all packing materials and contact us immediately. Most carriers require that damage claims be filed within 15 days of delivery.